Reviews are not only important to online businesses but also to consumers looking for the best services they can get with their budget. Reviews can help a business grow and can also cripple a business. The importance of reviews is seen when talking about positive forces driving buyers. Reviews serve as a good reference point for buyers, and it gains their trust when making purchasing decisions. Just a few good reviews can translate to a lot of growth for an online business. Most online companies take down bad reviews and leave only the good ones. Sounds like a smart move? It is, in fact, not as smart. Study shows that 68% of people who read reviews tend to trust reviews that have both good and bad reviews. A smarter way to go about this is to reply to the negative comments in a professional manner and use the feedback to improve customer satisfaction. This is an example of the importance of reading reviews.
For a consumer, reading reviews saves you from a lot of online scams. If a particular online business is not as legitimate as they claim, reading the reviews about that particular business will enlighten you on the best way to go. Most times, the customer seems to be sidelined when talking about the importance of reviews. This is not true, take, for instance, an individual looking to buy a new phone from amazon. Such a person has access to information from people around the world who have used this brand in which they are interested, and this is a very useful tool in making a purchasing decision.
A couple of SEO experts reveal that reviews play a crucial role in boosting the search engine visibility of an online business. The same way a picture goes viral on social media because people find it funny it’s the same way positive reviews make a brand online visible. The more people talk about your brand, the greater the visibility by search engines like bling, yahoo and google.
One of the reasons why we should read reviews is to be able to ascertain their credibility. By just going through the reviews section on any site, you can determine how credible the business is and whether or not you can trust the seller. Most people find it difficult to select a store or service that can be trusted, but reviews go a long way in resolving that issue.
Humans beings are social beings. This means that we need other people in order to be social as well as survive. Reading reviews goes a long way in helping us understand the experience and the feedback that other people have received. The fact that it is feedback from another social being makes it trustworthy. The social proof that is proven by reviews will help the decision making for you easier.
This is some of the reasons why reading reviews is important. Feedback is the backbone of every business and reviews are a form of feedback. With the right analysis and strategy, it can be used to grow your business tremendously. Sites like Britain Reviews offer the most objective and accurate reviews.